STARTER: Work with a partner. Ask him or her the questions below and make a note of the answers.Then tell the class what you found out.
2 When was the last time you made or received a phone call in English? How was it?
3 Who do you normally speak English to on the phone? Are they native speakers or non-native speakers of English?
4 What do you find most difficult about telephoning in English?
5 Describe your worst experience with an English phone call.
